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Frequently Asked Questions

What is your Cancellation/Refund Policy?

To cancel or reschedule, please notify us at least 24 hours in advance.
Refunds or credits may be issued depending on the service booked.

Please note:

-If a student arrives more than 10 minutes late, the lesson cannot be completed and the session will count as a completed lesson.

-No-shows or same-day cancellations are non-refundable.

-Once a student has started the course or lessons, refunds are not guaranteed.

For full policy details, please contact the front office.

Is a teenager required to complete a driver education course before receiving a driver license?

Yes. Texas law requires teens under 18 to complete a state-approved driver education program before applying for a provisional license.

How long is the teen driver education course?

The full teen program consists of:

32 hours of online/classroom instruction

44 hours of behind-the-wheel training, which includes:

-7 hours in-car driving

-7 hours in-car observation

-30 hours additional practice (with a parent/guardian)

If I am absent for a day or two from driver education school, can I make up those missed classes?

Yes. Students may make up missed sessions; however, Texas law allows a maximum of 5 absences.
Additional absences may require repeating portions of the course.

How can I register for teen driver education?

You may register:

-Online through our website

-By phone

-In person at our Coppell location

How long is the class per day?

Texas law permits no more than 2 hours of classroom instruction per day.

How long is the driving portion of the course, and when can I schedule my driving lessons?

Driving lessons begin after completing 6 hours of classroom instruction (Permit Phase).
Scheduling is available online or by calling the office.

What times can I schedule driving lessons?

Driving lessons are available 7 days a week, including evenings.
Exact availability depends on instructor schedules.

What should I do if I miss some of the classroom portion of the course?

Contact the school immediately.
We will arrange a make-up session at the next available class date.

Can I receive partial credit for the Teen Full Driver Education Course?

No. The course must be completed in full to receive a state-approved completion certificate.

Do adults 25 or older have to take the 6-hour adult driver education class?

Yes. Adults ages 18–24 must complete the 6-hour course.
Adults 25 and older are not required to take the course, but it is strongly recommended for first-time drivers.

What is the 6-hour adult driver education class about?

This class covers the essentials of safe driving, including:

-Traffic laws

-Roadway signs

-Defensive driving strategies

-Alcohol and drug awareness

Passing the final exam allows adults to apply for their learner’s permit.

Will I receive a certificate the same day I finish?

Yes. Upon successful completion, certificates are typically issued the same day.

Do I need my permit before I can start the driving test?

Yes. A valid learner’s permit is required to take the road test.

How do I prepare for the driving test?

We recommend:

-Reviewing the Texas Driver Handbook

-Practicing parallel parking

-Completing all required behind-the-wheel hours

-Taking a mock test with one of our instructors

What documents do I need to take the Road Test?

You must bring:

-Valid learner’s permit

-DE-964 certificate (for teens)

-Impact Texas Teen Drivers (ITTD) certificate

-Proof of vehicle insurance (if using your own car)

-Verification of required driving hours

Where can I download the 30-hour driving guide?

You may download it directly here:
Texas 30-Hour Parent/Teen Driving Guide
(We will link this on your page)

I need to complete the Impact Texas Drivers Program (ITTD). What should I do?

You can complete it online:

-Visit the official ITTD website

-Watch the 2-hour video

-Print your completion certificate

-Bring the certificate to your road test

How do I get started on the Impact Texas Teen Drivers Program?

Steps:

1. Go to the ITTD website

2. Register using your permit info

3. Watch the required videos

4. Print your certificate

Certificate is valid for 90 days.

Does the ITTD certificate expire?

Yes. Certificates expire 90 days after completion.
If expired, you must retake the program.

What if I lose my ITTD certificate?

Log back into the ITTD website to reprint your certificate.

How do I fix an error on my ITTD certificate?

Errors must be corrected directly by visiting the ITTD website or contacting DPS support.

How do I get technical support for the ITTD website?

Technical support is available through the DPS ITTD help portal on their website.

If you have any other questions

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